Leadership is not a destination...it's a journey.
Leadership Training & Coaching
 Keynote Talks & Presentations
Darryl Ross delivers high-energy, engaging keynote presentations that equip leaders with the blueprints, tools, and mindset required to build high-performing teams grounded in service excellence. These talks help leaders discover the traits and characteristics of effective leadership while identifying their own personal leadership style.
Participants learn how to intentionally define and shape culture—the true driver of engagement and long-term “buy-in.” Darryl challenges leaders to see their role differently, expand their influence, and step into leadership with clarity and confidence. Each keynote blends motivation, real-world examples, humor, and practical insights, leaving audiences inspired and ready to lead with purpose and impact.
Leadership & Customer Service Workshops / Retreats
Darryl’s in-person and virtual workshops are designed to engage, develop, and inspire frontline, emerging, and operational leaders. These sessions follow a hands-on, interactive format that includes group discussions, practical exercises, leadership tools, workbooks, and real-time application.
Participants actively collaborate to solve challenges, strengthen communication, and sharpen leadership skills. The focus is on pragmatic, people-centered leadership strategies that can be implemented immediately back on the job. Whether delivered as a single workshop or a multi-day retreat, these experiences create alignment, accountability, and measurable leadership growth.
Leadership Coaching - 1:1 & Group Coaching Experiences
Struggling with uncertainty or self-doubt in your leadership role? Leadership coaching with Darryl Ross helps you build the skills, presence, and trust needed to lead with clarity, confidence, and lasting impact—regardless of title or tenure.
 These coaching experiences are designed for leaders who want to grow beyond theory and step fully into who they are called to be as leaders. Through personalized one-on-one coaching or small-group coaching, clients develop self-awareness, sharpen communication, and strengthen their ability to influence and inspire others.
 During the coaching journey, leaders will:
- Embrace their unique leadership identity and lead with confidence and authenticity.
- Communicate with clarity and impact in any situation—from team conversations to high-stakes decisions.
- Build trust and foster genuine engagement with their teams.
- Lead by inspiring example, no matter their position or level of authority.
This coaching experience goes beyond tactics. Leaders master the mindset, habits, and communication skills that create a true breakthrough into confident, inspiring leadership.
As a coach, Darryl serves as a business mentor, cheerleader, and accountability partner—providing the clarity and encouragement needed to turn ideas into action and sustain momentum long after the coaching engagement ends.
- Action items to support each step of your leadership journey
- Refinement of your personal leadership brand and identity
- Tools to communicate clearly, confidently, and consistently
- Unlimited email support for questions—or to celebrate wins
- Encouragement and accountability to step outside your comfort zone and move from where you are…to where you want to be
Leadership growth doesn’t happen by accident. Coaching creates the space, structure, and support to lead with intention—and confidence.
Customer & Patient Experience Focus Groups
Darryl’s Customer and Patient Experience Focus Groups provide a structured, expert-led approach to understanding and improving the experience across your organization. Through facilitated discussions and detailed analysis, Darryl captures authentic feedback, uncovers key opportunities for improvement, and delivers actionable recommendations addressing people, processes, and physical environments.
The Experience Assessment offers a 360-degree view of your operation—establishing a clear understanding of the culture and behaviors that shape customer and patient interactions. This foundational insight is critical before meaningful improvements in satisfaction, engagement, and loyalty can be achieved. Darryl’s proven methodology has delivered results across healthcare, retail, and service organizations.
FOCUS GROUP CLIENTS INCLUDE:
